Privacy and cookies

Who controls your information

Wet Ceiling is a specialist service operated by ADI Leak Solutions Ltd, trading as ADI Leak Detection (company number 15870765). We are responsible for personal information handled in connection with this site and enquiries to ADI. Our registered office is Unit L Bpi House, Cores End Road, Bourne End, SL8 5AS.

For privacy requests, email [email protected] or call 0333 567 2643. You can also write to ADI Leak Detection, Suite 407, Access Business Center, Handy Cross Roundabout, High Wycombe HP11 1UP.

Browsing and the ceiling checker

You can read this site without opening an account or submitting contact details. There is no online booking, payment, contact form or newsletter signup. The checker keeps answers only in the current page’s memory; it does not send them to ADI or save them in browser storage. Refreshing or leaving resets the answers.

The checker provides general guidance. It does not make decisions about you with legal or similarly significant effects.

Cloudflare hosting and technical information

Cloudflare provides the hosting and delivery service for wetceiling.co.uk. Requests can include your IP address, requested URL, request time, browser information and security-related information. These are used to deliver pages, diagnose faults and protect against abuse. The relevant interest is operating a reliable and secure website.

Cloudflare operates an international network, so processing may take place outside the UK. Its data-processing terms include transfer safeguards, including standard contractual clauses and the UK addendum where applicable. Contact us for information about the arrangements applying to your data.

Cookies and external links

The site application does not set cookies or use local storage. We have not installed advertising pixels, analytics scripts or embedded review widgets. Fonts and photographs are served as local site assets. Cloudflare security features may use necessary security cookies if a challenge is required.

Review links take you to Trustpilot only when you choose to follow them. That service handles the visit under its own privacy policy. A telephone link opens your device’s calling application; it does not send checker answers.

When you call or email ADI

ADI may collect your name, contact details, property address and information about the suspected leak to answer an enquiry, prepare a quotation or arrange work. Booking, payment and reporting records are handled through ADI’s service systems, not a payment form on this site. ADI’s published privacy information states that calls are recorded for quality and training.

Enquiry and booking information is used to take steps you request before a contract and to provide the agreed service. Relevant records may also be needed for legal obligations or legitimate interests in dealing with complaints, protecting legal rights and improving service quality. Contact ADI if you need details about a call recording before giving information.

You do not have to make an enquiry. If necessary contact or property details are not supplied, ADI may be unable to quote or arrange a visit.

Who receives information

Technical request information is processed by Cloudflare and its relevant service providers. ADI staff and providers supporting communications, administration and payments may handle enquiry or booking information as needed for their role. Relevant details may be shared with an insurer about a claim, another tradesperson with your permission, or authorities where required. We do not sell your personal information.

How long information is kept

Checker answers are not retained after the page session. Enquiry and service records are kept according to their purpose, including responding to the enquiry, providing reports, referring to previous work and meeting legal or dispute-related requirements. ADI’s published policy states that job names, addresses and reports may be kept for several years for reference to previous work.

Technical-log and call-recording retention depends on the service and configuration used. Ask ADI for the retention period applying to a particular record; we do not claim a fixed period for every category.

Published customer reviews

We display selected short excerpts from public ADI reviews on Trustpilot, with the public reviewer name, rating, date and original link. This helps visitors understand reported customer experiences. Contact us if an excerpt or attribution needs correction or if you wish to raise an objection to its use.

Your data-protection rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your personal information. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. We may need information to confirm your identity before responding.

You have a right to object to processing based on legitimate interests. Explain your circumstances using the privacy contact above so we can assess your request. Rights can be subject to lawful exceptions.

You may complain to the Information Commissioner’s Office. You do not have to complain to ADI first.